How long does delivery take?

Delivery typically takes 3-7 business days.
Note: The delivery time for pre-sale products depends on their arrival time.

I ordered more than one item. Will they all be delivered at the same time?

We do our best to ensure all your items arrive together. However, sometimes products are shipped separately due to different shipping methods depending on the product. Once an item ships, you will receive a shipment notification email.

Can I change the delivery address after the package has been shipped?

Unfortunately, once a product is en route, we cannot change the delivery address. However, you can cancel your order within 60 minutes of placing it and reorder with the correct address.

Notes

• If you cancel your order more than 1 hour after placing it, you will be responsible for any return shipping fees.
• If an incorrect address is provided and the package is lost or cannot be recovered, the customer bears the loss. Cogace will not replace the order or issue a refund in such cases.

What should I do if I receive a different product than what I ordered?

Please contact our customer support at support@cogace.com for assistance.