Privacy Policy

1. Information on the Collection of Personal Data

1.1 Personal Data – We inform you below about the processing of personal data when using our website. Personal data refers to all data that can identify you personally, such as your name, address, email address, or user behavior. This Privacy Policy also aims to fulfill our legal obligations, particularly those under the EU General Data Protection Regulation (GDPR).

1.2 Data Controller – The data controller pursuant to Art. 4 (7) GDPR is Cogace.com. For inquiries, please contact us at support@cogace.com.

2. Processing of Personal Data When Visiting Our Website

When you use our website for informational purposes only (i.e., without registration or submitting data), we collect only the personal data transmitted by your browser to our server. This includes:

• IP address
• Date and time of the request
• Page visited
• Data volume transferred
• Browser information

This data is technically necessary to ensure website stability and security and is processed under Art. 6 (1) f GDPR.

3. Additional Functions and Services of Our Website

3.1 Overview – Beyond informational use, you may use additional services (e.g., registering an account or placing an order). These may require additional personal data. All processing is subject to the principles outlined in this policy.

3.2 External Service Providers – We may engage service providers (e.g., payment and shipping partners). These providers act on our instructions and are regularly monitored.

3.3 Third-Party Offers – In cases involving partnerships (e.g., promotions), your data may be shared or collected by third parties. Details will be provided at the point of data collection.

3.4 Non-EEA Transfers – If any service providers are based outside the EEA, we will inform you of any applicable implications in the service description.

4. Contact or Registration

When you contact us via email or register an account, we collect and store the provided data (e.g., name, email, phone). Registration data may include:

• First and last name, title, or username
• Login credentials (email and password)
• Contact details
• Additional information or preferences

5. Purchasing from Our Store

5.1 Shopping Data – When making purchases, we collect product details, order number, billing/delivery info, order/payment/return statuses, and customer service communications.

5.2 Payment Details – We collect necessary payment details for transactions. Additional data may be shared with third-party payment providers such as PayPal or credit card processors, including billing address, payment method, bank/card info, transaction IDs.

5.3 Debt Collection – If payment remains outstanding after repeated reminders, relevant data may be transferred to a debt collection agency. Legal basis: Art. 6 (1) b and f GDPR.

6. Cookies and Tracking

We use cookies, pixels, and other tracking tools to personalize your experience, analyze performance, and deliver relevant advertising. Your consent is obtained where required.

Types of cookies:

• Strictly Necessary Cookies: Required for website operation.
• Functional Cookies: Remember user preferences.
• Analytic Cookies: Collect usage data.
• Advertising Cookies: Deliver personalized ads.

You may manage cookie preferences via browser settings or the “Manage Cookies” link in our site footer.

We use Google Analytics and advertising services such as Google Ads, Bing Ads, and Facebook Ads. See their respective privacy pages for opt-out instructions.

7. Sharing Data with Third Parties

Data may be shared with customer service, logistics, technical providers, group companies, payment/shipping providers, and authorities upon legal obligation.

8. Data Retention and Deletion

We retain data as long as required by contractual/legal obligations. Data may be blocked before deletion where retention is legally required. Examples: commercial/tax law (up to 10 years), pending legal claims or complaints.

9. Data Security

We implement technical and organizational measures to protect your data. SSL encryption is used for order and login data transmissions.

10. Your Rights

You have the right to access, rectify, erase, restrict, object to processing, data portability, and withdraw consent at any time. To exercise your rights or request information, please email support@cogace.com with proof of identity.

11. Changes to This Privacy Policy

We may update this Privacy Policy as services evolve or legal requirements change. Review periodically.

12. Data Protection Contact

For any questions regarding data protection, contact our data protection officer at support@cogace.com with the subject “Data Protection Officer”.